Privacy Policy

Overview

Alamara Care (“we”, “us”, “our”) is committed to protecting the privacy of the people who visit our website, enquire about care, and receive our services. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices available to you.

This policy applies to our website and to personal information we collect when you contact us, book a consultation, request a call-back, or arrange home care services in [Toronto & surrounding areas].

Information we collect

We may collect information you provide directly, including:

• Name, email address, phone number and preferred contact method
• Details about who needs care and the type of support you are exploring
• Messages or notes you share in enquiry or call-back forms
• Information needed to assess care needs, create a care plan, or coordinate services (collected with consent during consultations and ongoing care)
• Application details if you enquire about careers with Alamara Care

How we use information

We use personal information to:

• Respond to enquiries, consultation requests and call-back requests
• Provide, coordinate and improve home care services
• Communicate with clients, families and authorised contacts about care
• Meet legal, regulatory, insurance and record-keeping requirements
• Improve our website and understand how it is used (in aggregated or anonymised form where possible)

Sharing of information

We do not sell personal information. We may share information only when needed to deliver care or operate our business, for example with:

• Caregivers and care coordinators involved in a care plan
• Service providers who support our operations (such as secure hosting, email or scheduling tools), under appropriate safeguards
• Professional advisors, insurers or regulators when required
• Others when you ask us to, or when we are legally required to disclose information

Cookies and website data

Our website may use cookies or similar technologies that help pages load correctly, remember preferences, or understand basic site usage. You can control cookies through your browser settings. Disabling some cookies may affect how the site works.

Retention and security

We keep personal information only as long as needed for the purposes described above, or as required by law. We use reasonable administrative, technical and physical safeguards to protect information against unauthorised access, loss or misuse. No method of transmission or storage is completely secure.

Your choices and rights

Depending on applicable law, you may request access to, correction of, or deletion of personal information we hold about you, or ask questions about how it is used. To make a request, contact us using the details below. We may need to verify your identity before responding.

Children

Our website and services are intended for adults arranging or receiving senior home care. We do not knowingly collect personal information from children through this website.

Updates to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the website after updates means you accept the revised policy.

Contact

If you have questions about this Privacy Policy or our privacy practices, contact Alamara Care at [hello@alamaracare.ca], [Office address], Toronto, ON, or by phone at +1 (XXX) XXX-XXXX.